if I send a customer service inquiry (like a warranty claim) via the Contact us page, how long will it take to get a response? Is there a way to track the status of my inquiry?

We promise that if you submit an after-sales inquiry (including warranty claim) through the "Contact Us" page, we will provide you with an initial response within 1-2 business days (business days refer to Monday to Friday in New Zealand and Australia, excluding public holidays), informing you that the inquiry has been received and confirming the handling direction. Collections