FAQ

Q1: Do you have a physical store for fairtools?

No, we are an online store only, serving customers across New Zealand.

    NZ Leading Branded Car Diagnostic Scanners

Q2: May I use PayPal for payment?

Yes, we support multiple payment methods, including Credit Card, POLI, Afterpay. And all transactions are secure and encrypted.

 Q3: Can I get a invoice for the order?

Yes, please contact us and we will provide the invoice for you.

 Q4: Can I return the product to fairtools if it does not meet my requirements?

We support a 7-day no reason return, but you will need to pay a restocking fee, which includes the shipping cost to send the item to you, and expenses incurred in preparing and receiving your order.

 Q5: What should I do if my product is faulty?

If your product is faulty or arrives damaged, please contact us and we will arrange professional after-sale to handle the issue.

Q6: How long it will take to receive my product?

To New Zealand, it will take about 1–5 business days. Shipping times may vary based on your location and courier delays 

Q7: Do you ship internationally?

Currently, we only ship within New Zealand and Australia.

Q8: Can I track my order?

Yes, once your order is shipped, you will receive a tracking number via email. You can use it to monitor your shipment online and stay updated on its status until it arrives.

Q9: Are your products genuine and covered by warranty?

 Yes, we work directly with trusted global brands like Autel, Launch, Thinkcar, Xtool, OBDSTAR, Otofix, and Blue-Point. All products are 100% genuine, fully updated, and backed by warranty, giving you peace of mind with every purchase.

Q10: Why choose Fairtools?

When shopping with Fairtools, you get premium-quality tools at competitive prices, fast shipping, local support, and professional after-sales service. Whether you are a mechanic, auto electrician, or DIY enthusiast, we ensure you have the right tools for New Zealand's vehicles and real-world conditions.